Hello everyone,
Here's the thing, one of our customers decided to invest in a x3500 M4 IBM server, one of the SAAS drives is failing and it needs replacement, upon opening the server tower I found out drives are held in place on their bay cases by a bunch of screws I have never found in any other server in my entire life.
They are apparently Torx Tamper Proof screws, the thing is, I need to specially buy a screwdriver for this particular customer just because of this.
I have contacted IBM support con several ocassions, they asked for a ridiculously amount of information, and after collecting everything they wanted they literally told me they need to generate a support ticket and that this ticket needs to be forwarded to an " Executive", I explained to them very gently at least 10 times I just need to know the measure of these screws so I...