I have couple of xerox 3610 printers connected via TCP\IP to our IBM Iseries 7.2
it seems the users get notification from the iseries that there is a paper jam, but on the printer all you see is "ready".
user reboots the printer, and it starts printing. user is not removing any paper, just restarting the printer.
I'm trying to wrap my head around the fact that the Iseries thinks the printer has a paper jam, but the printer thinks everything is fine.
any ideas on what could cause this? I have the programmer looking at the driver for the printer on the iseries, but other than that not sure what could be the issue.